What forms of payment do you take? We accept payment via Paypal or Bank Transfer.
Can you arrange international delivery? We are happy to deliver pieces of art abroad. In order to arrange overseas delivery, please contact us. International delivery rates vary depending on the size and insurance value of each piece, therefore all international deliveries are priced on a case by case basis.
Please note, if there are import duties or local taxes are payable, these must be paid by you the recipient. If you're unsure if your country charges a levy for the import of Art, you should check with your national tax and duties institution.
What are the delivery timescales? Delivery timescales will depend on delivery location, the type of postage/shipping used, and whether the piece is in stock or is to be produced as a commission. Timescale information will be calculated on an individual basis and confirmed as soon as possible. Please note that acrylic paintings also normally need 1-2 weeks to cure once finished before being varnished and packaged.
How much does delivery cost? Courier delivery costs will be calculated on an individual basis using the expected size of the package and the delivery location given and will be confirmed asap. Local collection will be free. Please contact us for more information.
How will my piece of art arrive? Each piece of art is carefully hand wrapped and protected before delivery to a private address.
How is the authenticity of a piece proven? Burnt Amber Art is committed to protecting the integrity of each piece of art we sell. In order to guarantee the authenticity of our art, each piece is signed by the artist, with confirmation of the art piece title and date it was finished.
Can I view a piece of your art in a gallery? We will be exhibiting. When these are arranged, we will post details on Facebook and Twitter.
When is new art released? Artworks will be released at irregular intervals unless otherwise indicated on the burntamberart.com homepage or Facebook and Twitter account.
CARING FOR YOUR ARTWORK
Remember that acrylic paints are softer than other paints and therefore more vulnerable to surface damage, heat from lighting, materials touching the surface and dirt accumulation. Be particularly aware when you pack/wrap paintings for any purpose.
Ensure that you display the painting with adequate hanging support and that it is located away from danger zones such as thoroughfares, and away from direct extreme heat or moisture sources.
Don’t use wet cloths/impregnated cloths for dusting the painting – as the surfaces of acrylic paintings are delicate. Don’t apply any cleaning/coating materials to the surface of acrylic emulsion paintings as this may result in permanent damage.
The most recommended tool for dusting a painting is a clean soft artists' paint brush or a vacuum cleaner with a long hose attachment to capture the dust from a safe distance. Cover the nozzle of the pipe with a piece of fine netting or cheesecloth and tape it securely into place.
Don’t attach picture lights to frames as this leads to localised heating.
How should I report technical problems with your website? We value your feedback, so please send details of any problems you’re experiencing on this website to email@example.com